Withdrawal from the contract

Please ensure that all information is entered correctly. Only orders for which the 14-day withdrawal period has not yet expired can be found.

Enter your email and order number — the form will be pre-filled automatically.

Email *

Order number / reference *

✔ Change order

Fields marked * are required.

Products to return

Return all products

Order number · Created:

Your details

We will send the withdrawal confirmation to this email address.

Please select at least one product to return.

Customer details

Full name *

Email *

Phone

Additional information

Note

I agree to the processing of my personal data for the purpose of handling the withdrawal. *

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Cookie policy Customize cookies

Functional cookies

Yes

Description and cookies

Functional cookies are strictly necessary to provide the services of the shop, as well as for its proper functioning, so it is not possible to refuse their use. They allow the user to browse through our website and use the different options or services that exist on it.


ai_session	Packeta	Used by Packeta to manage user sessions on the website. It tracks interactions and ensures that the user's session remains active, especially when interacting with shipping or logistics services provided by Packeta.	Session
ai_user	Packeta	Used by Packeta to identify and track returning users. It helps the website remember previous sessions and provides a more personalized experience for users by associating their actions across sessions.	1 year
ASLBSA	Packeta	Used by Microsoft Clarity to track and analyze user behavior on the website. It helps in collecting data about user interactions such as clicks, mouse movements, and scrolls, and generates insights into user behavior. This data is then used to optimize the website's user experience by identifying areas for improvement.	Session
ASLBSACORS	Packeta	Used by Packeta to manage Cross-Origin Resource Sharing (CORS) requests. It enables secure interactions and resource sharing between different domains, ensuring that Packeta’s services can be accessed across multiple websites or domains without compromising security.	Session
cid	Stripe	Used by Stripe to track and maintain session data during the payment process. It helps ensure that a specific user’s session is identified and remains active while completing transactions, providing a smooth and secure checkout experience.	3 months
CLID	Microsoft Clarity	Set by Microsoft Clarity and is used to track and identify unique users across different sessions. It helps in analyzing user behavior on the website, such as clicks, mouse movements, and page views, to gain insights into how users interact with the site and improve its design and functionality.	1 year
cookiefirst-consent	Packeta	Used to store the user's consent preferences regarding the use of cookies on the website. It ensures compliance with cookie consent regulations, like GDPR, by remembering whether the user has agreed to the use of cookies and which categories of cookies are allowed.	1 year
docs.prefs	Stripe	Used by Stripe to store and manage user preferences related to the payment process or user interactions with the payment system. It helps ensure that payment-related settings and preferences are maintained during the checkout process.	6 months
m	Stripe	Used by Stripe to manage user sessions and securely handle payment transactions. It helps Stripe track interactions related to payment processing, ensuring that user sessions remain intact and that payment details are properly associated during the checkout process.	8 months
machine_identifier	Stripe	Used by Stripe to identify and track the user's device during the payment process. It helps ensure that the payment requests are linked to the correct device, providing an extra layer of security during the transaction and assisting in fraud prevention.	Session
MUID	Microsoft Clarity	Set by Microsoft to identify unique users for advertising and tracking purposes. It is used to deliver personalized ads and track user behavior across different websites and devices, helping Microsoft improve ad targeting and measure ad performance.	1 year
PHP_SESSID	hinnovae.sk	The PHPSESSID cookie is native to PHP and is used to establish a user session and pass session data through a temporary cookie, known as a session cookie. This cookie stores serialized status data and will only remain on your device until you close your browser.	Session
PrestaShop-#	hinnovae.sk	This cookie is set to store essential session information and maintain an active user session. It includes data such as the selected currency, language, customer ID, and other necessary details that ensure the proper functioning of the online store.	480 hours
private_machine_identifier	Stripe	Used by Stripe to track and identify the specific device used during the payment process. It helps ensure that the payment is securely linked to the device used for the transaction, offering additional protection against fraudulent activities.	Session
recent-views	Stripe	Used to track and store the products or pages a user has recently viewed on the website. This helps to provide personalized features such as showing recently viewed products or suggesting similar products based on the user’s browsing history.	Session
site-auth	Stripe	Used to Authenticates users and maintains their logged-in session while browsing the website. It ensures that users stay logged in and can access their personal accounts or other authenticated areas without needing to log in repeatedly.	Session
stripe.csrf	Stripe	Used by Stripe to protect against Cross-Site Request Forgery (CSRF) attacks. It ensures that requests made during the payment process are valid and originate from a legitimate source, preventing unauthorized actions on behalf of an authenticated user.	Session
user-name	Packeta	Used by Packeta to store user-specific information. It helps identify the user and personalize the interaction with Packeta's shipping services, maintaining a session and user preferences during their visit.	1 month
YSC	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	Session
_clck	Packeta	Registers a unique ID used to generate statistical data on how the visitor interacts with the website, including clicks, mouse movements, and scrolling behavior. It helps in analyzing user behavior to improve user experience.	1 year
_fbp	Packeta	Used to deliver a series of advertisement products such as real time bidding from third party advertisers.	3 months
_gcl_au	Packeta	Used by Google AdSense to measure the effectiveness of ads and to track user interactions with those ads. It helps in tracking conversions and user behavior, allowing advertisers to optimize their ad campaigns. Additionally, this cookie enables targeted advertising based on user interests and browsing activity.	2 months
__cf_bm	hCaptcha	Set by hCaptcha (via Cloudflare) to help identify human users and block malicious bot traffic. It is used to improve the security of your website by distinguishing between legitimate users and bots, and is essential for the bot protection service that hCaptcha provides.	Session
__Secure-has_logged_in	Stripe	Used by Stripe to track and maintain the user's login status. It ensures that the user remains logged in to their Stripe account during interactions with Stripe's secure services, such as payment processing and account management.	6 months
__stripe_mid	hinnovae.sk	Used by Stripe to manage and secure the user’s payment session. It helps ensure that transactions are processed securely by tracking session data and preventing fraudulent activity during payment processing.	1 year
__stripe_orig_props	Stripe	Used by Stripe to store and maintain the original properties of a payment session. This cookie helps ensure that the details of the transaction remain secure and consistent throughout the payment process, assisting in fraud prevention and ensuring that the payment process runs smoothly.	1 year
__stripe_sid	hinnovae.sk	Used by Stripe to maintain the user's session during the payment process. It helps in tracking session data and ensuring the security of the payment process. This cookie allows Stripe to store session-related information to process payments securely and prevent unauthorized access.	Session

Analytics cookies

Yes

Description and cookies

Analytical cookies are used to collect information about how visitors interact with the website. They help us understand user behavior, analyze traffic, identify popular content, and improve the functionality of the site. The data collected is anonymous and used solely for statistical and analytical purposes.


_ga	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years
_ga_#	Google	Used to distinguish between different users and track their interactions with the website. It helps Google Analytics collect data about user sessions, behavior, and interactions, enabling website owners to analyze and improve user experience based on these insights.	1 year

Withdrawal from the contract

Products to return

Customer details

Additional information

Why choose Hinnovae

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